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Return & Exchanges

RETURNS AND EXCHANGES

Purchases excluding final sale can be only returned for a store credit only.

Returns are allowed within 7 days after your order is delivered.

All items must be mailed back within 7 days of receiving your original package. Returns received after this period will not be processed. The day you receive the package is considered the first day.

  • Only full price items are eligible for returns.
  • Clearance items and final sales can't be returned or exchanged.

CONDITIONS

  • Items must be in original condition and must not to be worn, used, altered or washed.
  • Merchandise must have all tags and ribbon, including any hang-tags, attached.
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • Be careful with deodorant stains when trying on dresses and tops. They count as damage.
  • The item has hygiene stickers still in place (Bodysuits and Swimwear)
  • The item does not have any odor (including deodorant, perfume, body odor or washing powder)
  • Items marked “final sale” are not eligible for return.
  • A receipt and proof of purchase is required.
  • We don't accept returns for accessories.

To return your product, you should email us to:

sales@verolunacollection.com

EXCHANGES

Damaged or Defective Items.

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the merchandise. We will require photo evidence of the damage or defect in order to initiate the return process.

Upon verification of the damage or defect, we will offer you a replacement of the same item, subject to availability.

Additional Information

  • You will be responsible for paying for your own shipping costs for returning your item and back to your destination.

  • The shipping costs used to send your package will be deducted from your total credit. If, for example, there are two separate packages, the shipping cost for each package will be deducted accordingly.

  • Shipping costs are non-refundable.

  • We don’t guarantee that we will receive your returned item, please send the tracking number.
  • Store credit valid for a month only.
  • We only change one time the same invoice (no exception).
  • After shopping at Veroluna Collection you agree to these terms and conditions.

Thank you for shopping with us! We truly appreciate your business and look forward to helping you, that is why we guarantee products with unique quality.