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Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You will get an automatic email saying your order has been processed. Once the order
has been sent to you, you will get another email saying your order has been despatched
and we will give you the tracking ID to follow up your shipment.
Unfortunately, we do not accept returns for items bought during a SALE.
For any exchange, please send us back the item using the same instructions given on our Returns section and include a note inside the package indicating what size you wish to exchange for. If we don't have the item, we will send you an email and offer a gift card. If we do, we will send it to you free of cost using the same address you gave us in the original order.
Unfortunately, we do not cover for the return cost. Please use your trusted carrier. We recommend USPS for orders in the US.
When an item is in Pre-order, it means it will take about a week or a little longer to ship. Usually less than two weeks. For more questions, please contact us at info@verolunacollection.com and we'll be happy to help. Please allow 2-3 business days to get a reply from us.
You can contact us through our contact page! We will be happy to assist you.